M & P Pub Group Limited
The Wick Lodge
1. Introduction
Welcome to the website of M & P Pub Group Limited, trading as The Wick Lodge.
We are committed to protecting your privacy and ensuring that your personal information is handled securely, fairly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, make enquiries, submit bookings or sign up to receive marketing communications.
By using our website, you acknowledge that you have read this Privacy Policy.
2. Who We Are
M & P Pub Group Limited is the Data Controller responsible for the personal information collected through this website.
If you have any questions about this Privacy Policy or how your personal information is used, please contact:
The Directors
M & P Pub Group Limited
3. Information We Collect
Depending on how you use our website, we may collect:
Information You Provide
- Name.
- Email address.
- Telephone number.
- Postal address (where applicable).
- Booking details.
- Event enquiry details.
- Special requests.
- Dietary requirements or allergy information where voluntarily provided.
- Marketing preferences.
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address.
- Browser type.
- Device information.
- Operating system.
- Pages viewed.
- Time spent on pages.
- Date and time of visits.
- Referring website.
- Cookie information.
4. How We Use Your Information
We may use your information to:
- Respond to enquiries.
- Manage table reservations.
- Process event enquiries.
- Contact you regarding bookings.
- Improve our website.
- Improve customer service.
- Send marketing communications where you have consented.
- Comply with legal obligations.
- Protect our business against fraud or misuse.
5. Lawful Basis for Processing
We process personal information because it is:
- Necessary to fulfil your booking or enquiry.
- Necessary for our legitimate business interests.
- Necessary to comply with legal obligations.
- Based on your consent where required, such as for marketing communications.
6. Marketing
Where you have given your consent, we may contact you about:
- Upcoming events.
- New menus.
- Seasonal offers.
- Promotions.
- Competitions.
- Special announcements.
You may unsubscribe at any time using the unsubscribe link in our emails or by contacting us directly.
7. Cookies
Our website may use cookies and similar technologies to:
- Ensure the website functions correctly.
- Improve website performance.
- Analyse visitor behaviour.
- Remember your preferences.
Further information is available in our Cookie Policy.
8. Sharing Your Information
We may share personal information with trusted service providers where necessary, including:
- Website hosting providers.
- Booking platform providers.
- Payment processors.
- Email marketing providers.
- IT support providers.
- Professional advisers.
- Law enforcement or regulatory authorities where legally required.
We do not sell your personal information.
9. Data Security
We use appropriate technical and organisational measures to protect your personal information, including:
- Secure website hosting.
- Password-protected systems.
- Encryption where appropriate.
- Restricted staff access.
- Secure backups.
- Staff training.
While we take reasonable precautions, no internet transmission can ever be guaranteed to be completely secure.
10. Data Retention
We retain personal information only for as long as necessary to:
- Manage bookings and enquiries.
- Meet legal obligations.
- Resolve complaints.
- Defend legal claims.
Retention periods are set out in our Data Retention Schedule.
11. Your Rights
Subject to applicable law, you may have the right to:
- Access your personal information.
- Correct inaccurate information.
- Request deletion where appropriate.
- Restrict processing.
- Object to certain processing.
- Request a copy of your information where applicable.
- Withdraw consent for marketing at any time.
Requests should be made in writing to the Company.
12. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms or social media pages.
We are not responsible for the privacy practices of those third-party websites. You should review their privacy policies before providing personal information.
13. Children's Privacy
Our website is not intended to knowingly collect personal information from children without appropriate consent where required.
If we become aware that such information has been collected in error, we will take appropriate steps to delete it.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on our website with the date of the most recent update.
15. Contact Us
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
The Directors
M & P Pub Group Limited
If you are not satisfied with how we have handled your personal information, you may have the right to make a complaint to the UK's data protection regulator.
Approved by: Directors, M & P Pub Group Limited
Review Date: Annually